Delivery

Expeditions and returns

Information Delivery

Delivery delay

Delivery times are provided for information only during the order. They are confirmed by our teams after validation of your file.

For deliveries outside metropolitan France, the deadlines are specified upon receipt of your order according to the destination, ordered products and possible associated services.

To ensure compliance with deadlines, please send us all the information necessary for delivery (address, on-site contact, access constraints, etc.).

Preparation and shipping

All our products are shipped in adapted packaging ensuring protection during transport.

Shipping mode is selected by us to ensure the best balance between cost, time and quality of service.

Specific delivery solutions or express can be offered upon request.

Partial delivery

Depending on the nature of the products ordered or their availability, an order may be shipped into several deliveries.

Partial deliveries do not call into question the validity of the order and are the subject of the corresponding billing.

Delivery

If you wish to postpone a date of delivery after validation of your order, handling and storage costs can be applied.

For the services made on site, any delay due to independent circumstances of our control may result in the invoicing of the additional charges incurred (waiting time, complementary displacements, etc.).

Receipt of your order

Upon receipt of your merchandise, we invite you to check:

the general condition of the parcels;
the number of parcels received;
Compliance of delivered products.

In case of damage observed during transport (damage, breakage, missing product), precise reserves must be registered on the carrier's receipt and on the delivery note.

These reserves must then be confirmed at the carrier within 72 hours, with a copy addressed to our services.

Responsibility for transport

Upon taking charge of the goods by the carrier, the carrier is responsible for its routing.

The delays, losses, flights or deterioration occurring during transport is the responsibility of the carrier.

Case of force majeure

Delivery times can be exceptionally prolonged in case of independent events of our will: bad weather, logistical disturbances, social movements, supply difficulties or any other case of force majeure.

We then put every effort to inform our customers and limit the impacts on the announced deadlines.

Need additional information?

Our sales team remains at your disposal to answer your questions regarding deadlines, the shipping and organization of your delivery.