General conditions of sale
ARTICLE 1: SCOPE
1.1 These General Conditions of Sale (the "GTCs") define the conditions applicable to the sale of Euroterrasse brand products (the "products") ordered by professional and private customers on the online site www.euroterrasse.com (the "online store.")
1.2 The seller of the products (the "company") is the company Buton Industries, representative of the brand Euroterrasse, Sasu with the capital of 192,160 euros, whose unique identification number is 328 762 273 R.C.S. Laroche-sur-yon, whose head office is rue de la Croix des Chaumes 85170 The pear-SUR-LIFE.
1.3 These CGVs apply, without restriction or reserve, to all product sales (hereinafter the "Products") concluded by the Company with:
- professional customers acting as part of their activity,
- personal customers acting as consumers.
These GTCs are accessible at any time on the website and prevail over any other document.
Only persons legally capable of taking out contracts for the products offered for sale on the site may order on the website. When placing the order, the customer guarantees to have the full legal capacity to adhere to the general conditions of sale of sale, order and conclude a sale.
1.4 You declare that you have read and accepted these CGV before placing an order. The validation of your order is therefore acceptance of the CGVs.
1.5 The Company reserves the right to modify the CGVs at any time by publishing a new version on the online store. In the event of amendment of the GSCs, the applicable GSCs are those in force on the date of validation of the order.
1.6 The photos published on the online store are not contractual. The company invites you to refer to the description of each product to know the specific characteristics and properties.
ARTICLE 2: ORDERS
2.1 The Customer states that they have the full legal capacity to engage under the present CGV and enter into a sale with the company.
2.2 In the event of the first order, the Customer must open a "customer account" and fill out a form specifying certain mandatory fields so that his order can be taken into account by Buton Industries. Subsequently and for any new order, the Customer will identify with its e-mail address (identifier) and password (which it will be responsible for preserving confidentiality) by clicking on the "My Account" link.
The information provided by the Customer as part of the opening of his client account or at each of his orders will have to be complete, accurate and up-to-date. Otherwise, Buton Industries, will not be able to execute orders. If the customer does not wish to communicate such information, Buton Industries will not be able to respond favorably to his order.
The customer must indicate the phone number and the email address where you can easily reach it.
2.3 The product order follows the following process:
After selecting the products, the customer follows the control validation process during which you will be guided by a series of instructions. The contractual information will be confirmed by at the latest at the time of validation of your order.
The customer receives a confirmation email of your order including the GTC in PDF format.
2.4 The Company reserves the right to refuse an order for legitimate reasons.
2.5 Our product offers agree within the limits of available stocks. In case of unavailability of a controlled product, you will be informed by email. The cancellation of the order of this product and its refund will then be carried out, the rest of the order remaining valid.
2.6 The Company can not be held responsible for customer seizure errors, or any possible consequences in terms of delay or delivery error. In these assumptions, the costs incurred by possible redress will be borne by the client.
2.7 The validation of the order electronically means signature and final acceptance of the order in accordance with Articles 1366 and following of the Civil Code.
2.8 Computer registers, e-mails, order confirmations, electronic invoices and payment data kept by the Company constitute admissible evidence of trade and transactions between the parties.
2.9 Products manufactured according to customer specifications, custom cut, customized or made specifically at its request can not be canceled, resumed or refunded after validation of the command.
ARTICLE 3: DELIVERY
3.1 The products ordered are delivered in metropolitan France including Corsica, at the address indicated when ordering.
3.2 The delivery time corresponds to the shipping period indicated on the selected product sheet, which is added the processing and routing time.
When you order multiple products at the same time and that they have different delivery times, the order time of the order is based on the furthest time.
3.3 Our company reserves the choice of shipping mode at a reasonable cost. Delivery options engaging an additional cost are communicable on request.
3.4 If, during delivery, the external appearance of the package is not perfect, the customer or recipient of the products will open the package in the presence of the carrier to verify the status of the products. In case of damage resulting from the transport, the customer should refuse damaged products and indicate "refusal for damage" on the return good. We do not resume defective or damaged items that would have been during transport (without having made a reservation at the time of delivery)
3.5 The Company can not be held responsible for delay or the impossibility of delivery resulting from a force majeure force within the meaning of Article 1218 of the Civil Code, particularly in the event of a strike, natural disaster, pandemic, rupture of supply, failure A supplier, cyber attack or interruption of transport.
ARTICLE 4: PRICE AND PAYMENT
4.1 The prices of the products are indicated in euros, excluding taxes and all taxes included, excluding delivery charges. The applicable delivery charges are specified before the validation of the order.
4.2 The total amount due is indicated on the summary of the order. In addition, once the order is made, the prices and fees are confirmed in the summary of the order sent to you.
4.3 The Company reserves the right to modify its prices at any time, while ensuring the application of the price in force on the date of validation of the order.
4.4 Orders Regulations are made online by credit card or bank transfer:
- The flow of your credit card is made at the time of the validation of the order.
- The transfer is made to the order of Buton's company (bank details being issued at the time of ordering). In case of payment by bank transfer, your order will be prepared and shipped after receipt of your payment. Please specify your order number in the transfer description. At failure to receive the transfer within 7 days of the confirmation of the order by the company or in case of rejection of the bank transfer, the company reserves the right to cancel the order.
4.5 In the framework of punctual marketing actions on the website, promotional codes are offered to the customer, codes to be applied by the customer when ordering. Unless otherwise indicated, these offers are available until they are visible on the website and within the limit of their validity date.
ARTICLE 5 : PRODUCT COMPLIANCE
5.1 The Customer is required to verify the compliance of the products delivered to the order within 72 hours of delivery. Any complaint must be made in writing within this period to our company and include all necessary justifications.
In the absence of written complaint addressed to our company within this period, the delivered products are deemed to be in accordance with the order and may not be taken over, or exchanged, unless written consent of our company and subject to the applicable mandatory legal provisions.
5.2 The company informs you that the right of withdrawal is excluded for the goods made according to your specifications or customized.
5.3 The Company does not resume defective or damaged items that would have been during transport (without having made a reservation at the time of delivery)
5.4 The customer is required to check the products upon receipt and before any implementation. No product should be installed if there is an apparent fault. The installation, installation or use of the products is accepting the product for the apparent defects that can be observed during the delivery.
ARTICLE 6: RIGHT OF WITHDRAWAL
6.1 You have a right of withdrawal that may be exercised without having to justify patterns within fourteen days from receipt of the product. In the case of an order relating to several products delivered separately, the delay runs from the receipt of the last product.
6.2 In the event of the exercise of the right of withdrawal, only the price of the purchased products will be refunded. Delivery costs and return fees remain the responsibility of the customer. The refund will take place at the latest fourteen days from the date of product recovery by the company or until you have provided proof of the shipment of the products, the date retained being that of the first of these facts. The Company will refund using the same payment method as the one you have used for the initial transaction.
6.3 After communication of your decision to exercise your right of withdrawal within that fourteen days, you have another fourteen days to return the products concerned.
6.4 The products are to be returned to their original and complete status (including packaging, notice, etc.). In case of depreciation of the products resulting from manipulations other than those necessary to establish their nature, their characteristics and proper functioning, namely manipulations similar to those that can be done during a store purchase, your responsibility may be engaged.
6.5 To exercise your right of withdrawal, you can contact the company at the following address: Buton Industries 1 rue de la Croix des Chaumes – BP19 – 85170 Poiré on life and / or email to: contact @euroterrasse.com
ARTICLE 7: WARRANTY
7.1 The products are covered by the guarantee of hidden defects in accordance with Articles 1641 and following of the Civil Code.
7.2 Unless otherwise stated, catalog, catalog products and spare parts also benefit from a commercial warranty against defects in material, design and manufacturing for a period of two years from their delivery. The commercial warranty against the defects of material can extend to five years on the stainless steel parts "marine quality" and galvanized metal (excluding salt-plane or regularly salted tracks in winter), and ten years on compact HPL parts (High Pressure Laminates)
As such, our company will replace or repair all or part of the defective product, depending on its choice.
The warranty is excluded in the following cases:
- abnormal or non-relevant use in accordance with the instructions for use of the product ;
- normal wear ;
- malfunctions and other problems of aspects due to vandalism ;
- accident or negligence ;
- maintenance failure ;
- modification of the product ;
- repair or intervention on the product carried out by the customer or a third party.
7.3 The guarantees do not cover the disorders or deteriorations resulting from poor installation, a lack of preparation of the support, an inadequate storage or non-compliance with the technical recommendations of the Company.
ARTICLE 8: PRODUCT REMINDER
The Customer undertakes to maintain accurate registers to allow the immediate reminder of the products if necessary and to collaborate with our society in this hypothesis.
ARTICLE 9: LIMITATION OF LIABILITY
9.1 The proven liability of our company is expressly limited to the repair of direct material damage, excluding any intangible and / or indirect and / or consequential damage, such as, in particular and without limitation, loss of a chance, loss of business, commercial prejudice, image prejudice, in all cases where the law allows such limitation.
In addition and subject to any legal or imperative regulatory provision, the annual overall responsibility of our company is expressly limited to the amounts actually paid by the customer during the year concerned.
9.2 The responsibility of the Company can not be engaged in case of improper installation, failure to comply with the pose, non-compliant use of the products or the defect of the support on which the products are installed.
ARTICLE 10: PROCESSING OF PERSONAL DATA
10.1 The company is likely to collect personal data. These data are needed to provide the products you order and ensure the management of the business relationship properly. The recipients of these data are the company and if necessary the providers who intervene in the context of the supply of products (computer science, storage, delivery ....)
10.2 The persons concerned have the right to access, rectify, erasure, opposition, portability, transmission in the event of death with respect to the data concerning them, a right not to be the subject of an automated individual decision (including profiling) and the right to the limitation of treatment, which can be exerted by email at the address contact @euroterrasse.com or by mail: 1 rue de la Croix des Chaumes – BP19 – 85170 Poiry on life. Any request must be clear, precise and justified and accompanied by a copy of an identity document and conducted in accordance with the applicable legal framework.
The data is kept for a period of three years after the end of the trade relationship in addition to the retention obligations of certain data imposed by law. Complaint service with the CNIL: www.cnil.fr/fr/plaintes
ARTICLE 11: APPLICABLE LAW
11.1 The GTC is subject to French law.
Product sales and service provision are subject to French law, excluding the United Nations Convention on the International Sale of Goods.
In case of dispute between the client and our company in the context or on the occasion of the sale of the products and the services, expressly allocated jurisdiction shall be given to the Commercial Court of Roche on Yon, the only competent to know.
11.2 In accordance with Article 14 of Regulation (EU) No 524/2013, you can access the litigation settlement platform put in place by the European Commission at the following address: https://webgate.ec.europa.eu/odr/.
These general conditions of sale are written in French. In the case where they would be translated into one or more foreign languages, only the French text would be of the case in case of dispute.
ARTICLE 12: ECO-ORGANIZATIONAL MEMBERSHIP
Our company is registered in the National Director Register on the Furnishing Items Market under the number FR449231. This issue guarantees that our company, by joining Eco-furniture, complies with the regulatory obligations under Article L 541-10-1 (10) of the Environment Code.
Our company is registered via a unique identifier in the National Exchange of Element Protectors: Products subject to the CAT 2 building sector (FR449231_04PNFK), under the number FR449231. These numbers guarantee that our Company is complying with the regulatory obligations under Article L 541-10-1 (10) of the Environment Code.